MyBeatCoach

The Parallel Between Customer Journey and Employee Journey

In the digital age, or rather, in the phygital age, where online coaching services have become an indispensable tool for personal and professional development, the protection and privacy of user information is more critical than ever. However, not all coaching services are adequately equipped to handle the security and privacy challenges that this environment presents. It is vital to differentiate between security and privacy, understand their specific implications, and why a robust regulatory framework, such as that provided by ISO 27001:2022 and its extensions related to information privacy, as well as the controls known as IP/IT, are essential for any online coaching service aspiring to be reliable and secure.