Real-time coaching offers immediate and relevant support to employees, allowing them to handle stressful situations, resolve conflicts, and improve their performance exactly when they need it. This type of coaching perfectly adapts to current work dynamics, where employees seek quick and effective solutions to the problems they face daily. MyBeatCoach is unique in this area, providing a coach available at all times, including a service trained by professionals with over 20 years in the corporate coaching and mentoring sector.
Commitment to Privacy and Security
One of the main challenges when implementing real-time coaching services is ensuring the privacy of conversations. In fact, during the initial stages of creating the product and service, the verification of not only the security of the service was included as an early milestone, since the service often runs using the company’s connectivity line, it was necessary to ensure that the service would not have any security loopholes, but also guaranteed the privacy of the information based on the impossibility of reaching the disaggregated data, meaning the unique individual using the service. MyBeatCoach has been designed from the ground up to meet the most stringent security and privacy regulations. The creation and improvement of the product involved not only a team of experts in technological development but also a team of experts in information security and privacy. This not only ensures that the data is protected against unauthorized access but also guarantees that conversations between the coach and the employee are confidential and cannot be intercepted.- Data Anonymization and Disaggregation: MyBeatCoach employs a advanced anonymization system that ensures no personal data is directly linked to a conversation. This means that, although data analysis (text mining) is conducted, it is not possible to trace the conversation back to a specific employee. This preserves the confidentiality of employees while extracting valuable insights to improve workplace well-being.
- Non-Identifiable Cognitive Analysis: Through advanced cognitive analysis, MyBeatCoach can study conversation patterns that indicate general trends in the organization. For example, it can identify global skills to work on, areas where employees commonly face difficulties, or times of day when higher stress is experienced, even seasonality related to work needs, such as increased workplace stress around performance evaluation dates or in the last quarter of the current fiscal year. This allows companies to take proactive measures to improve the work environment without compromising individuals’ privacy.
- Attribution Algorithms: Utilizing advanced attribution algorithms, MyBeatCoach can identify employees’ non-seasonal needs, allowing for a more personalized and effective approach to coaching. This not only improves employee satisfaction but also optimizes resource use, ensuring that the most relevant issues are addressed at the right time. Additionally, non-disaggregated behavior patterns can be predicted based on the analyzed information, helping companies, both vertically and across departments, anticipate potential gaps.
- Analysis of Usage Times and Frequency: By analyzing the peak hours and dates of platform use, MyBeatCoach helps identify patterns in employee behavior, such as times of greatest need for support or trends in workload. This information can be critical for planning preventive interventions, such as well-being sessions or adjustments in workloads, before issues escalate into crises.
- Identification of New Behavior Patterns: Through the analysis of anonymous data, MyBeatCoach can uncover new behavior patterns that could indicate changes in organizational culture or the emergence of new work challenges. This early detection capability allows companies to react more swiftly and proactively adapt their well-being policies.